WORK WITH US · CUSTOMER SERVICE
Every customer answered.
Every customer answered.
The hard ones go to a person.
An AI voice answers the phone and an AI assistant handles the inbox. Your team takes the conversations that need a human.
These are just examples. We build around whatever slows your business down.INCOMING CALL · 7:42 PM
☎AI answered in 1 ringNatural voice, after hoursLIVE
Hi, my delivery arrived damaged.Sorry to hear that. I’ve found your order.
Refund request handed to Maria with a summary
WHO DOES WHAT
AI does the volume.
AI does the volume.
People keep control.
AI HANDLES✓Answers calls in a natural voice✓Looks up orders and bookings✓Drafts email replies✓Books and reschedules appointments✓Logs and summarizes every conversation✓Passes sensitive cases on with a summary
PEOPLE CHECK●Approves refunds and credits●Handles complaints and upset customers●Answers anything the AI isn’t sure of●Reviews a sample of conversations
EXAMPLES
How it works, step by step
EXAMPLE 1
Phone calls
INCustomer calls, day or night
→
AIAnswers, looks up the order, helps
→
PERSONTakes over sensitive calls
→
DONEEvery call answered
EXAMPLE 2
Email support
INCustomer email
→
AIDrafts a reply with the right details
→
PERSONApproves anything with money in it
→
DONEReplied within minutes
EXAMPLE 3
Refund requests
INRefund asked for
→
AIGathers the order and photos
→
PERSONApproves or declines
→
DONECustomer updated
MORE DEPARTMENTS
Most clients start with one, then add the next
AI FOR CUSTOMER SERVICE
Where does the work pile up?
Where does the work pile up?
Let’s find your first win.
In 30 minutes we’ll look at your process and show you what AI could take on, and where your people stay in charge.
Book an Analyze call →
30 minutes · no commitment · neuratic.ai